👥

How To Add a Team

If you work with a team, you can make a Telegram Group, so everyone can answer your SUCH messages.

  1. Start by making a private Telegram group.
  2. Add your bot and wait for the “This group is now connected!” message.
  3. Now add your team members to the group.
image
  1. Launch the SUCH web app and select your bot.
image
  1. Press Manage Team on the Project Settings page, and add “+” your team members as “agents”. You can also remove “-” agents from your team on this page.
image

Now, when someone sends a message to your bot, the group will see it and your agents can all reply.

image

Groups with Topics

You can connect a group with topics to your SUCH powered bot and provide support as a team. The bot will forward users’ messages to the General topic.

Troubleshooting

Why can’t my team members reply?

Make sure your team members are set as agents. Only agents can reply.

  1. Go to the SUCH web app.
  2. Open your bot settings (like in step 4).
  3. Click on 'Manage Team'.
  4. Set your group members as agents.

Why can't I see my team members on the Manage Team page?

If you add team members at the same time as, or before, adding your bot to the group, they won't appear in the Team Members list.

To fix this:

  1. First, add your bot to the group.
  2. Wait for the “This group is now connected!” message.
  3. Then, add your team members after the group has been connected.

Learn how to remove team members, here: